Team Leader - Service Delivery Digital - Delhi
- Onsitego
- 3 - 8 years
- Delhi, NCR
- 2 months ago
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Job Description
Job Purpose:
Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers.
Responsibilities:
- Performs end to end coordination with service centers customers
- Regularly updates CRM platform
- Prompt in providing updates to customer
- Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution
- Handling demanding customers, escalations from management hierarchy.
- Co-ordinate effectively timely with all concerned departments to ensure proper flow of communication.
- Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Identify and assess customer needs to achieve satisfaction.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Build sustainable relationships through open and interactive communication with the assigned service Centers
Desired candidate profile:
- Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry
- Basic technical knowledge of the mobiles and its spare parts
- Aptitude for fast and adaptive learning.
- Willing to learn and apply my knowledge to practical situations.
- Possess problem-solving techniques and ability to work in groups and independently.
- Keeps oneself updated with the company product offerings, processes etc.
Experience: 3+ years
Qualification : Undergraduate / Graduate
Benefits:
- We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work
- We have a well-defined leave policy for our people to take care of their personal commitments and exigencies
- We care for our people and take care of them and their family by offering them Mediclaim policy
- Your professional growth and company growth go hand-in-hand
- We provide you a platform to learn and polish your skills
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: OnsitegoLocation(s): Delhi, NCR+ View Contact
Keyskills: Service delivery Basic Mediclaim Usage Spare parts After sales service Service industry Consumer durables Management CRM
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Onsitego
Onsitego is Indias leading device-care provider and offers Extended Warranty, Damage Protection, AMC Plans, and On-Demand Repair Services. We cover all electronic devices and home appliances. Our plans are widely available across retail stores and online marketplaces.
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