Product Support Engineer
- Bankai Infotech
- 1 - 3 years
- Ahmedabad
- 2 months ago
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Job Description
Designation: Product Support Engineer (MFS)
Experience 0 to 2+ years
Education / Certification Graduate with 0 to 2 + year of Product support experience
Preferred Background - B.SC. IT, BE, BCA, MR, MSC IT, etc.
Server administration certification RHSA
- Basic Knowledge of MySQL/Oracle & Linux is must.
- Understanding of Java/PHP/C would be added advantage.
- Understanding related to Fintech Domain would be added advantage.
- Technical Expertise
- Basic Knowledge of Linux Server , Monitoring and troubleshooting tools
- Basic Knowledge of Database.
- Excellent problem-solving skills with a desire to take on responsibility
- Have very good troubleshooting and analytical skills.
- Participate in root cause analysis if needed.
- Maintain and update network diagrams and Service provider information documentation.
- Basic understanding of Network monitoring and troubleshooting tools.
- Good document and technical skills.
- Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
- Additional experience in Fintech domain is an added advantage.
General Expertise
- Continually seeks opportunities to increase customer satisfaction and increase client relationships.
- Builds a knowledge base of each clients business, organization, and objectives.
- Manages day to day client interaction, communicate effectively with clients to identify needs. Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization & deliverables.
- Work with the client and / or all stake holders to ensure changes are understood and approved. Ensure solution designed meets internal and client expectations with respect to quality, delivery timelines and strategy.
- If needed, create customized reporting for the client or team or stack holders.
- Good communication skills & Self-confidence are must. Preferred fluency in English.
- Ability to take direction from all levels
- Provide training to clients or internal team if needed
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Bankai InfotechLocation(s): Ahmedabad
Keyskills: Linux Product Support SQL Client Support Troubleshooting Software Support
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Bankai Infotech
Bankai Infotech is a leading global IT, consulting, and business process services company founded in the year 2000. Headquartered in Ahmedabad, India, and serving from multiple international locations, we are a trusted name in technology outsourcing services due to our evolving service offerings a...
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