HR Service Specialist
- CDK Global
- 2 - 5 years
- Pune
- 1 month ago
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Job Description
Position Summary
Provide subject matter and process expertise within a team of HR Operations specialists responsible for delivering HR operational services to the employees and business. Acting under limited supervision, the incumbent will utilize their full HR Services/Operations knowledge to implement new services, drive improvements to existing processes, and coordinate/deliver more complex transactions.
Position Responsibilities:
- Perform transactions and handle associated tasks for employee life cycle management in Workday. Manage job-related data service requests for HR.
- Serves as primary, daily contact on delivery of services; Develops, implements, documents, and monitors scope of work to ensure delivery of high-quality service.
- Exercises judgment in resolving issues or in making recommendations. Receives little instruction on daily work, general instructions on newly introduced assignments.
- Acts as a key advisor to the teams operational support services such as Benefits, Payroll, HR Compliance, LOA, Time & Attendance, staffing and workers compensation.
- Develop and maintain comprehensive knowledge of all HR services processes
- Utilize HR Ops knowledge to coordinate more complex processes related to the delivery of HR support
- Partner with HR Ops team and various HR organizations for development and execution of different HR programs and process improvements.
- Participate in new system implementations impacting or requiring expertise from HR Operations
- Assist in data gathering, reporting and metrics.
Qualifications & Requirements:
- A full-time bachelors degree in business, Computers, Human Resources, or related field.
- 2-5 years of experience in HR services or operations.
- Proficiency in HR management software (preferably Workday) and Microsoft Office.
- Strong customer service skills
- Strong collaborator with all HR areas
- Excellent communication and interpersonal skills.
- High level of discretion and confidentiality while handling sensitive information.
- Ability to handle multiple tasks concurrently
Preferred Attributes:
- Prior experience with Workday Payroll, Workday Benefits, ServiceNow, ADP Global View and Time and Attendance systems
- Experience in a Call Center environment is a plus
Work Schedule: Evening Shift/ US Shift (6:00 PM to 2:00 AM), Hybrid
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: Human Resources - OtherRole: Human Resources - OtherEmployement Type: Full timeContact Details:
Company: CDK GlobalLocation(s): Pune
Keyskills: HR Service customer service HR operational services Workday management HR management software
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