Head of Operations
- Vouchagram India
- 10 - 17 years
- Delhi, NCR
- 3 months ago
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Job Description
Position Overview: We are seeking a dynamic and results-driven Operations Head to lead and oversee our e-commerce operations with a strong emphasis on inventory management, automation, client handling, order management, stock forecasting, and driving operational excellence. The ideal candidate will possess a proven track record in managing end-to-end e-commerce operations and demonstrate exceptional leadership and stakeholder management skills.
Key Responsibilities:
- External Stakeholder Engagement:
- Build and maintain strong relationships with external brands and clients to drive collaboration and align with business objectives.
- Serve as the primary liaison for external partners, addressing concerns, resolving issues, and fostering long-term partnerships.
- Inventory and Stock Management:
- Oversee comprehensive inventory management, ensuring optimal stock levels to meet business demands and minimize costs.
- Develop and implement advanced forecasting models to predict inventory needs based on historical data, market trends, and sales projections.
- Create strategies to avoid stock-outs and overstock scenarios, improving efficiency and profitability.
- Order Management:
- Streamline and optimize order management processes to ensure accurate and timely order fulfillment.
- Collaborate with cross-functional teams to address and resolve order-related issues promptly.
- Automation and Process Improvement:
- Leverage technology to automate key operational processes, enhancing efficiency and reducing manual errors.
- Continuously analyze workflows and implement process improvements to optimize operational performance.
- Team Leadership:
- Lead, mentor, and develop a high-performing operations team,fostering a culture of accountability, innovation, and excellence.
- Provide clear direction, set performance goals, and drive team motivation to achieve organizational objectives.
- Operational Efficiency and Reporting:
- Analyze operational data and metrics to identify trends, gaps,and opportunities for improvement.
- Prepare and present detailed reports to stakeholders, outlining operational performance, challenges, and solutions.
Qualifications:
- Bachelors degree in Business Administration, Operations Management, Supply Chain, or a related field (MBA preferred).
- 10+ years of experience in e-commerce operations, with expertise in inventory management, stock forecasting, order management, and client handling.
- Strong background in managing sales growth and profitability in a high-paced environment.
- Proficiency in inventory management systems, automation tools, and data analysis software.
- Exceptional interpersonal and communication skills, with a client-focused and solution-oriented mindset.
- Strong analytical and problem-solving abilities with a strategic approach to decision-making.
- Proven leadership skills with experience in managing and motivating cross-functional teams.
- Hands-on experience with marketplaces and e-commerce platforms is highly desirable.
Job Classification
Industry: FinTech / PaymentsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: Vouchagram IndiaLocation(s): Delhi, NCR
Keyskills: Business Operations Market Place Automation Stock Management E-commerce Catalog Management Client Operations Client Management P&L Management Order Management Inventory Management Supply Chain Management Product Listing Order Fulfillment Operations Management
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