Advanced System Administrator @ IT By Design

Advance System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs)

Education and Qualifications

• Bachelor s degree and Undergraduate with minimum 2 years of experience.
  
• Experience of working with teams of English-speaking countries
• Excellent customer service skills.
• 4-5 Years of experience in IT Domain working for US/EME/AUS A clients.

Responsibilities

Hands-on experience on user Active directory administration management
Hands-on experience with user Office 365 administration management
Advance knowledge of Windows 10 diagnosis and troubleshooting
Advance knowledge of Windows server roles i.e., AD, FNP, DHCP, DNS, RDS.
Advanced knowledge of Application support and troubleshooting.
Good understanding of Azure.
Windows networking basics and management i.e., Firewalls, Switches, ISP,
Understanding of Backups
Understanding of VMware and Hyper-V
Root Cause Analysis and Incident Analysis/Trending

Behavioral Skills

• Longevity and commitment in previous work
• Team player.
• Ability to meet target under pressure and time bound deadlines.
• Dynamic and pleasing attitude and personality.