Role & responsibilities
Key Responsibilities:
Manage and update room rates, availability, and hotel information on CRS platforms (e.g., SynXis, Pegasus, Amadeus, etc.)
Ensure all content (descriptions, images, policies, etc.) is accurate and consistent across CRS and third-party platforms
Monitor bookings, cancellations, and modifications through the CRS
Support the reservations and revenue management teams in optimizing rate strategies and availability
Troubleshoot CRS-related issues and liaise with technical support if needed
Coordinate with front office and sales departments to align on inventory and booking strategies
Generate and analyze CRS reports for booking patterns, demand trends, and channel performance
Assist with onboarding new properties or system integrations when applicable
Requirements:
Bachelor's degree in Hospitality, Tourism, Business, or related field
13 years of experience in reservations, revenue management, or CRS operations in the hotel industry
Familiarity with hotel CRS platforms (e.g., SynXis, Opera CRS, Amadeus)
Strong analytical and organizational skills
Excellent attention to detail and communication skills
Ability to work under pressure and handle multiple tasks
Keyskills: Reservation Resort Travel Desk booking experiences Hotel CRS Hotel Booking Inventory
Mahindra Holidays & Resorts India Ltd. a part of the Infrastructure Sector of the Mahindra Group, brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company's flagship brand is 'Club Mahindra'