EUC Support Executive - SBI Securities
- Sbicap Securities
- 5 - 6 years
- Mumbai
- 3 months ago
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Job Description
Role & responsibilities
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate
- Able to troubleshoot hardware/software issues with laptops and tablets
- Knowledge of AD, AAD & Windows 10,11
- Inventory Management
- Deskside and white glove support experience
- Knowledge of Intune would be a big plus.
- Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool of record
- Install and support Microsoft Office applications and Office 365 software and additional approved, as needed, software
- Perform basic PC, network, and mobility troubleshooting
- Coordinate with Users for Asset reconciliation.
- Handling tickets and following till closer.
- Maintain asset inventory.
- Support with creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
- Ability to work with Service Delivery and L3 Senior Engineers to solve the incident/request and interpret complex solutions and fixes.
- Ability to identify problems and proactively suggest ways to improve processes as applicable
- Contribute to Knowledge Base content in line with writing styles and content guidelines
- Create / Maintain / appropriate User Guides and publish updates as needed
- Automation of Deployment of application and patching
Preferred candidate profile
- Adhere to existing policies and procedures and enforce them within the team
- Perform in an environment that may include frequent changes, delays, or unexpected production outages
- Follow instructions and respond to management direction
- Actively participate with and direct teams, including the Incident Management team, to identify the root cause of incidents
- Address escalations and ensure communications are distributed accordingly
- Capture and report weekly and monthly operations metrics
- Knowledge on EUC hardware technologies like DELL / HP / Lenovo etc..
Job Classification
Industry: Financial Services (Broking)Functional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Sbicap SecuritiesLocation(s): Mumbai+ View Contact
Keyskills: EUC Windows Troubleshooting AD ITSM Technical Support Intune
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₹ 5-6 Lacs P.A
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