Ticketing Consultant
- Htic Global
- 0 - 2 years
- Kochi
- 1 month ago
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Job Description
Job purpose
We are seeking a detail-oriented and customer-focused Online Travel Agent specializing in airline
ticketing for Ceasers Magicarpet.com. The successful candidate will be responsible for assisting clients with booking flights, handling inquiries in social media, managing reservations, collecting payments through payment links, Issuing or re-issuing tickets, and providing expert travel advice. This role requires excellent communication skills, knowledge of airline reservation systems (GDS), and the ability to work efficiently in a fast-paced environment.
Duties and responsibilities
- Assist clients in booking airline tickets through online platforms and reservation systems.
- Monitor frequently and take actions from PNR Before Payment in the backend system, and make an Excel record every day.
- Handle customer inquiries via calls and chats, ensuring prompt and accurate responses.
- Provide exceptional customer service and resolve any issues or complaints effectively.
- If requested by passengers, provide expert advice on flight options, routes, and travel itineraries.
- Process payment links and collect payments to issue or re-issue tickets in a timely manner.
- Monitor and manage flight schedules, including delays and cancellations, in GDS and communicate changes to clients.
- Ensure compliance with airline policies and regulations.
- Manage and update reservations, including changes, cancellations, and reissuances through GDS and airline portals.
- Stay updated on airline promotions, fare changes, and industry trends.
- Collaborate with the main office, mid-office, and customer care members to ensure a seamless booking experience for clients.
SKILLS & Requirements
- Diploma in IATA or equivalent. a degree in Travel and Tourism or a related field is preferred.
- Proven experience as an online or direct customer-handled agent in airline ticketing.
- Proficiency in using airline Global Distribution Systems (e.g., Amadeus, Sabre, Galileo).
- Strong knowledge of airline routes, fare rules, and ticketing procedures.
- Excellent communication and customer service skills.
- Ability to multitask and work efficiently under pressure.
- Strong attention to detail and accuracy.
- Proficient in using Microsoft Office Suite and other relevant software.
- Ability to work flexible hours, including early mornings, afternoons, nights, and weekends if
required.
Working conditions
Qualification
Education: Graduation in any stream with minimum 50%
Skills: Good communication skills
Characteristics: Go getter and leadership abilities
- Shift Timings: As of now there are two shift timings
1. 6:00 Am to 3:00 Pm
2. 9:00 Pm to 6:00 Am
- Fixed Off Days: Two days off, not fixed to weekends, depends on the roster.
- Calendar: Kuwait
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Reservation ExecutiveEmployement Type: Full timeContact Details:
Company: Htic GlobalLocation(s): Kochi
Keyskills: IATA Ticketing Reservation Ticketing Tools GDS Sabre Air Ticketing Galileo Amadeus
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