Associate Manager : Export Import Documentation
- Digital Aptech
- 8 - 10 years
- Delhi, NCR
- 6 months ago
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Job Description
- Manage, review, coach up the export documentation team.
- Follow metrics to ensure department success.
- Streamline in-house processes.
- Help to continue to build a team-oriented atmosphere.
- Obtain essential shipment data from clients to start the documentation process.
- Communicate daily with clients and vendors to ensure all documentation is accurate and submitted.
- Be well versed in different terminology in order to accurately complete documents.
- Promotes customer focus; Establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Backoffice experience of at least 6-7 years or more
- Worked preferably in Logistics/ shipping domain back office
- Very good experience of Project Management and has handled new process migrations
- Worked with process metrics and has working knowledge of productivity, accuracy and TAT
- Handled directly a team size of 20 team members for more than 2 years
- Worked in processes across time zones
- People Management and Time Management skills
Job Classification
Industry: InternetFunctional Area / Department: Procurement & Supply ChainRole Category: Import & ExportRole: Export / Import ManagerEmployement Type: Full timeContact Details:
Company: Digital AptechLocation(s): Delhi, NCR
Keyskills: SAN French Time management Customer satisfaction Project management IT consulting Export import documentation Manager Project Management Customer service delivery Logistics
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