Client Partner, eCommerce & Retail
- Meta
- 8 - 11 years
- Bengaluru
- 3 months ago
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Job Description
Meta is looking for Client Partner, eCommerce & Retail to join our dynamic team and embark on a rewarding career journey. Key Responsibilities : Client Relationship Management : Build and nurture strong relationships with clients, serving as the main point of contact. Understand client business goals and challenges to tailor solutions accordingly. Strategic Planning : Develop and implement strategic plans for client partnerships, aligning with both client objectives and organizational goals. Identify growth opportunities and collaborate with internal teams to execute strategic initiatives. Needs Assessment : Conduct thorough needs assessments to understand clients' requirements and expectations. Collaborate with internal teams to customize solutions that meet client needs. Communication and Collaboration : Communicate effectively with clients to keep them informed about products, services, and industry trends. Collaborate cross-functionally within the organization to ensure seamless delivery of services and support. Client Retention and Expansion : Develop and execute retention strategies to ensure long-term client satisfaction. Identify opportunities for upselling or cross-selling additional products or services. Contract Negotiation : Participate in contract negotiations, ensuring terms are favorable for both the client and the organization. Collaborate with legal and finance teams to finalize agreements. Performance Analysis : Monitor and analyze key performance indicators (KPIs) related to client satisfaction, engagement, and revenue. Implement improvements based on performance metrics. Issue Resolution : Address client concerns or issues promptly and effectively. Work with internal teams to resolve challenges and maintain a positive client experience. Market and Industry Knowledge : Stay informed about market trends, competitor activities, and industry developments. Provide insights and recommendations to enhance the organization's competitiveness.Job Classification
Industry: InternetFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: Category Management & OperationsRole: Category ExecutiveEmployement Type: Full timeContact Details:
Company: MetaLocation(s): Bengaluru+ View Contact
Keyskills: Retail E-commerce
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