Associate Manager - Business Analyst @ Shiprocket

Job Description

Role & responsibilities

About the Role:

We are seeking a detail-oriented and business-savvy Business/Data Analyst to join our team. The analyst will play a critical role in analyzing sales, operations, and financial data to generate actionable insights that improve performance, drive profitability, and support strategic decision-making in our cargo logistics and B2B shipping business.

Key Responsibilities:

• Build and maintain dashboards to track key business KPIs including sales performance, customer acquisition, courier costs, and P&L.
  
• Analyze operational data (first-mile, mid-mile, last-mile, billing) to identify bottlenecks, inefficiencies, or cost leakages.
  
• Support pricing and courier allocation strategy by modeling impact of rate changes and courier mix.
  
• Monitor lead funnel, conversions, and sales productivity; recommend improvements to inside/field sales processes.
  
• Conduct deep dives into customer segments, churn, repeat behavior, and regional trends.
  
• Partner with cross-functional teams (Sales, Ops, Finance, Tech) to support key business initiatives and reporting.
  
• Assist in business reviews with leadership by preparing insight-rich reports and presentations.

Requirements:

• 3+ years of experience in a data/business analytics role in logistics, eCommerce, SaaS, or related industries.
  
• Strong command of Excel/Google Sheets, SQL, and data visualization tools (e.g., Power BI, Looker, Tableau, Data Studio).
  
• Experience working with large operational/sales datasets and drawing actionable business insights.
  
• Excellent communication and storytelling skills ability to present data to non-technical stakeholders.
  
• Problem-solving mindset with strong attention to detail.
  

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Keyskills:   Excel Power Bi Business Analysis SQL Python Business Analytics Data Analysis Data Visualization Data Analytics