IT Technology Services Senior Specialist - Service Execution Owner
- SAP
- 8 - 13 years
- Bengaluru
- 1 month ago
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Job Description
We help the world run better
What you ll do:
For the Delivery Center in Bangalore, India, we are looking for an IT Technology Consultant with a strong technical background (Basis / Database / SUSE LINUX expert) to drive service delivery and various continuous improvement and optimization projects within Incident Management.
As an IT Technology Consultant, you will be responsible for:
- Driving improvement projects / initiatives in Incident Management area which includes KPI improvement, quality improvement, validation + adaption of new technical solutions etc.
- Service management related activities to ensure efficiency and quality of service from the managed service providers.
- Contribution towards troubleshooting and de-escalation efforts.
- Presentation to senior management on service delivery, improvement initiatives, projects etc.
- Planning, setup, implementation and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
- Coordination with global delivery team / crisis handling / de-escalation initiatives
- Driving war rooms for critical escalations
What you bring:
You will need to be
- BE / B.Tech / MCA from a well reputed institute
- SAP NetWeaver Certified Technology Consultant/ SAP HANA Certified
- ITIL Foundation certified
- Project member in a large environment and able to work effectively in big and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer centric
- Continuous learner and faster adopter of new technology / process
- Analytical and solution-oriented thinker
- Expert grade communicator with good networking skills
- Willing to work during APJ / EMEA working hours
We are looking for someone who has
- 8+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, Databases SAP HANA, SAP ASE, SUSE Linux etc.
- Cloud operations knowledge will be added advantage
- Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
- Expertise in the area of infrastructure / server management / Linux will be preferred
- Or one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Basic Knowledge in Network and Storage
Meet your team :
As part of Enterprise Cloud Services (ECS), ECS Delivery ( formerly HANA Enterprise Cloud Delivery ) is responsible for running customer landscapes around the globe in a 24x7 operations model. We manage wide variety of business-critical SAP systems and applications in a global delivery model. We are responsible to build and operate customer systems for ECS.
Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on troubleshooting and resolving incidents created based on alerts or reported by customers. Scope of the same includes, on time detection & notification of outages, assist faster resolution of outages/critical incidents and driving troubleshooting, analysis and resolution of incidents and adherence to customer SLAs / internal KPIs.
#SAPECSCareers
#SAPInternalT3
Bring out your best
.
Successful candidates might be required to undergo a background verification with an external vendor.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 426442 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 426442
Posted Date: May 15, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: Unix Tomcat Business objects IIS Linux Networking SCM Troubleshooting Information technology Analytics
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