Customer Support Executive @ Network18

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Customer Support Executive

Network18
3 - 7 years
Mumbai
1 month ago
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Job Description

Role & responsibilities

Address and resolve customer inquiries with efficiency and professionalism.
Engage with users via live chat and other channels.
Analyze customer interactions to enhance service quality.
Collaborate with internal teams for issue resolution and improving user experience
Strong problem-solving and communication skills.
Proficiency in Excel (pivot tables, macros, data visualization, formulas).
Familiarity with CRM tools like Salesforce, Power BI or other is a Plus!
Location would be Mumbai

Job Classification

Industry: Film / Music / Entertainment
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Network18
Location(s): Mumbai

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Keyskills: Email Support Handling Customer Queries Customer Support Chat Support

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Network18 Media and Investments Ltd. Network18 Media and Investments Ltd.

Customer Support Executive @ Network18

Home > Customer Success