Product Support Engineer @ Saama Technologies

Job Description

Role & responsibilities

Product Support engineer - Job Description

Were looking for a technical support engineer to join our team: a skilled professional who can identify and troubleshoot the issues customers may encounter. This role will respond to internal and external software challenges and aid in developing a knowledge base for other engineers and technical staff to draw on in the future. This person will take charge of fixes, debugging, and upgrades, and continue to develop their technical skills to better serve the needs of the company and its customers.Objectives of this role

• Ensure operational excellence
• Meet targets for response time and customer satisfaction
• Help create and maintain knowledge database
• Explain technical concepts to stakeholders

Responsibilities

• Debug applications and implement upgrades for a SaaS application
• Troubleshoot connectivity/integration issues
• Document all fixes and investigations

Skills and Qualifications

• Expert level SQL Knowledge.
• Ability to troubleshoot complex problems in the application
• Experience with industry-standard tech
• Strong lateral-thinking skills
• Ability to work independently as well as in a team environment
• Capacity to identify underlying issues if unclear

Nice to Have Skills

• Clinical Trial Knowledge (EDC, Safety etc)
• EDC Programming / Edit Check Programming
• Bio Stats Programming
• Python Programming Skills
• ETL Development.

Preferred Qualifications

• 7+ Years in Product Support Engineering Role
• Familiar with SaaS application support.
• Knowledge of AWS and other infra components
• High level of technical aptitude
• Strong communication skills (written and verbal) - This is a MUST.
• Desire to learn and develop new skills

Preferred candidate profile

Perks and benefits

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Clinical Trials SQL Python ETL