Niit Is Hiring For Customer Service Role || Night Shift @ Niit Learning Systems

Job Description

NIIT is Hiring: Customer Service Specialist HRO

Location: Gurgaon
Salary: 3.08 LPA 3.25 LPA

Are you a smart, customer-focused professional with a positive attitude and a passion for delivering exceptional service? Were looking for you to join our team!

Role: Customer Service Specialist

Eligibility:

Graduates in B.Com, B.A., BBA, BCA, BHM, B.Sc, or B.Sc IT
(Note: Excludes Statistics, Maths Hons, and Economics Hons graduates)

Key Responsibilities:

• Handle customer queries through phone calls with professionalism and empathy
  
• Deliver timely and accurate services, meeting defined productivity and quality benchmarks
  
• Aim for first-contact resolution and maintain high customer satisfaction
  
• Comply with service level agreements (SLAs) including AHT, CSAT, and Customer Effort scores
  
• Document all interactions accurately and follow up when required
  
• Identify opportunities for process improvements and contribute to operational efficiency
  
• Ensure consistent attendance and adherence to company policies
  

Required Skills & Experience:

• Excellent verbal and written communication skills
  
• Willingness to work in rotational shifts
  
• Basic computer proficiency and knowledge of MS Office
  

What We Offer:

• A clear career progression path
  
• Performance-based incentives
  
• Continuous learning and upskilling opportunities
  
• 5-day work week ensuring work-life balance
  
• Supportive and collaborative team environment
  
• Engagement activities and a fun work culture
  
• Night shift allowances
  
• Comprehensive insurance benefits
  

Interested?
Send your resume to Ja***********r@ni****s.com
Contact: 7042458***

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