Front Office Executive / Receptionist
- Starkey Laboratories
- 2 - 5 years
- Noida, Gurugram
- 3 months ago
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Job Description
Job Responsibility
Front Desk Operations
- Welcome visitors in person or over the telephone; respond to or appropriately refer inquiries.
- Direct visitors to the appropriate personnel or departments.
- Maintain security by following company procedures, monitoring the visitor logbook, and issuing visitor badges.
Customer Service
- Attend to walk-in patients and assist with hearing aid repairs.
- Handle incoming customer calls (PAN India) related to hearing aid services and new inquiries; ensure proper follow-up and routing to the concerned department.
- Collect payments for repair services and issue receipts.
Administrative Support
- Manage the work allocation and leave schedules for office boys; ensure smooth daily operations and timely housekeeping services.
- Maintain a safe and clean reception area in line with company policies.
- Perform clerical duties such as filing, photocopying, and document management.
- Receive, sort, and distribute incoming mail and deliveries; maintain accurate records.
- Maintain and update records of walk-in patients.
Logistics & Scheduling
- Maintain the appointment calendar and schedule meetings.
- Arrange accommodation, travel tickets, and transportation for trainees and new joiners.
Require Knowledge, Skills & Competencies
- Proven experience in front office management or a receptionist role
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Basic computer literacy (MS Office, email handling, etc.)
- Ability to handle sensitive information with confidentiality and professionalism
- Fluent English (written and verbal) communication skills
- Experience in healthcare or service-based environments is an added advantage
Job Specifications Qualification and Experience
- Minimum Qualifications - Bachelors degree in any stream
- Preferred/ Additional Qualifications - Certification in office management
- Minimum Experience - 2 - 3 years
- Relevant/Additional Experience - Minimum 2 years experience in managing a travel desk
Job Classification
Industry: Medical Devices & EquipmentFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Front Office ExecutiveEmployement Type: Walk-insContact Details:
Company: Starkey LaboratoriesLocation(s): Noida, Gurugram
Keyskills: Communication Skills Customer Service Front Office Management Administrative Support Time Management Written Communication Telephone Skills Multitasking Visitor Management Organization Skills Verbal Communication Interpersonal Skills
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