Urgent Requirement for Operations Manager in
- The Personal
- 3 Positions
- Bengaluru
- 27 days ago
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Job Description
- Collaborate with executive-level management in the development of performance goals and
- long-term operational plans.
- Maximize efficiency and productivity through extensive process analysis and interdepartmental
- collaboration.
- Set strategic goals for operational efficiency and increased productivity. Grow existing
- accounts operationally and financially.
- Work with project managers in the development of financial and budgetary plans.
- Analyze current operational processes and performance, recommending solutions for
- improvement when necessary. Roles && Responsibilities
- Liaise with superior to make decisions for operational activities and set strategic goals.
- Develop, implement, and monitor day-to-day operational systems and processes that provide
- visibility into goals, progress, and obstacles for our key initiatives.
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to
- ensure efficient and timely completion of tasks.
- Devise strategies to ensure the growth of programs enterprise-wide, identifying and
- implementing process improvements that will maximize output and minimize costs.
- Working knowledge of data analysis and performance/operation metrics.
- Supervise staff from different departments and provide constructive feedback.
- Evaluate regularly the efficiency of business procedures according to organizational objectives
- and apply improvements.
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Work closely with human resources to lead the team with integrity and establish and maintain a
- trusting, inclusive, and productive environment.
- Review financial information and adjust operational budgets to promote profitability.
- Revise and/or formulate policies and promote their implementation.
- Manage relationships/agreements with external partners/vendors.
- Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
- Ensure that the company runs with legality and conformity to established regulations.
- Familiarity with MS Office and various business software (e.g. Salesforce, CRM).
- 2+ years senior leadership role in the appropriate field.
- Superior knowledge of multiple operational functions and principles, including finance,
- customer service, and employee management.
- In-depth knowledge of diverse business functions and principles.
- Proven ability to plan and manage the operational process for maximum efficiency and
- productivity.
- Ability to streamline and implement new structures and roles that create speed, efficiency, and
- support rapidly shifting business demands.
- Strong working knowledge of industry.
Greetings from Personal Network
Hi,
We have an immediate Requirements for Operations Manager - Banking / Fintech Process
Location : BANGLAORE
Salary Offered : 18 Lacs - 23 Lacs
Process : Handling a Team from CUSTOMER SERVICE Voice International Banking / Fintech PRocess
Responsibilities
Team Leadership & Performance Management
Oversee the day-to-day operations of a team of support specialists, setting clear, measurable goals aligned with team, departmental, and company objectives.
Act as a driver and executor, proactively managing team performance and ensuring accountability.
Provide ongoing coaching and feedback to drive individual and team performance.
Conduct performance reviews and support team members career development.
Foster an inclusive, engaging, and positive team culture.
Serve as a player-coach by stepping in to assist with escalations or frontline support when needed.
Team Development & Coaching
Design and implement coaching and development programs to build customer care expertise.
Share best practices and support continuous learning across the team.
Customer Experience & Operational Excellence
Act as a subject matter expert to help design and scale support processes that enhance customer satisfaction and operational efficiency.
Ensure the team consistently meets or exceeds KPIs, including SLA, CSAT, and FCR.
Resolve complex customer issues quickly and creatively, even with limited guidance.
Job Description:-
skills
For more details reach out the following HR @ PERSONAL NETWORK Ms. Anu hidden_mobile / hidden_mobile ( Call or Whatsapp ) For Details
Send your updated resume to : hidden_email
Employement Category:
Employement Type: Full timeIndustry: FinTechRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: Urgent Requirement for Operations Manager inContact Details:
Company: Personal Network.Location(s): Bengaluru
Keyskills: analysis finance function sla management bpo operations service improvement customer service operations management business analysis metrics
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