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Technical Support @ Altera Digital Health

Home > DBA / Data warehousing

 Technical Support

Job Description

Job Summary:
  • The primary responsibilities include, and not limited to:
  • Provide software application support to hospital IT staff via remote administration technologies
  • Interact with International customers to help troubleshoot and resolve highly complex software problems
  • Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs
  • Educate clients on application functionality
  • Explain software errors, and convey feedback to product development staff
  • Position will require participation in after-hours and on-call support on weekends
  • Ability to work independently in a challenging environment
  • Location: Pune
  • A successful candidate would possess the following qualities:
  • Strong desire and determination to resolve complex issues
  • You want to know, in detail, why an application is doing what it is doing
  • Solid analytical, research, and trouble-shooting skills
  • Your solutions are evidence based, not guesswork
  • Excellent communication skills
  • You must be able to clearly communicate to our English-speaking customer base
  • Strong verbal and written communication (in English) and interpersonal skills
  • Exposure to interaction with international clients
  • Understanding and recognizing the impact of the issues in relation to patient safety
  • If our software isn't working, patients are impacted
  • Organized and attention to detail
  • The smallest character out of place can bring down a system
  • Self-driven, and a fast-learner for a fast paced environment
  • Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly
  • 3-5 years of experience with a demonstrated competence in functional or technical troubleshooting
  • You must be curious and driven to solve problems
  • Bachelor's Degree in Computer Science/IT, or health care related field, or equivalent Experience Hands on SQL skills, should be able to write and read basic SQL Objects : queries, stored procedure, trigger etc Basic understanding of Windows Server concepts, Internet Information Services (IIS)
  • Good to Have:
  • Exposure to HealthCare related applications (preferably Sunrise), HIT terminology, patient care environments
  • Working Arrangements:
  • Flexible policy allowing employees to work from home and/or offices
  • Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays
  • Travel requirements:
  • May be required to travel to customer sites or conferences

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: DBA / Data warehousing
    Role: Database Administrator
    Employement Type: Full time

    Contact Details:

    Company: Altera Digital Health
    Location(s): Pune

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    Keyskills:   iis written communication technical troubleshooting windows server communication skills sql

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    Altera Digital Health

    Altera Digital Health

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