Optometrist
- Lenskart
- 0 - 5 years
- Chandrapur
- 3 months ago
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Job Description
About the Role
The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.
Responsibilities
- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
deliver the best shopping experience to the customers - Understanding the POS system to ensure that the transactions are processed effectively
Being dedicated to customer satisfaction and resolving any concerns that the customer has - Following the 12-step Optometry process at Lenskart, during the eye check-up
- Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
- Performing a quality check of the lenses fitted before handing over the product to the customer
- Presenting the customer with an optimal selection of products based on customer preferences
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
Post making the sale, coordinating with the customer for product pick-up, after receiving due
communication from the warehouse. In case of returns, he/she is expected to understand the
reason and try to resolve the same to control the return percentage. - Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
regularly, and ensuring there is no deviation as per the SOP - Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Personal attributes & competencies
- Minimum qualification: Diploma/ Bachelors in Optometry
- Freshers are eligible to apply- no minimum work experience required
- Ability to build rapport and trusting relationships
- Ability to understand unstated needs of the customer and offer solutions
- Clear communication and active listening skills
- Ability to adapt to changing environment and openness to learn
- Proactive task ownership, result-orientation, and customer-orientation
- Ability to multitask and organize activities based on priority
.
Job Classification
Industry: RetailFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail SalesEmployement Type: Walk-insContact Details:
Company: LenskartLocation(s): Chandrapur
Keyskills: Optometry Contact Lens Refraction Vision Optical Sales Ophthalmology
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