Operations Analyst
- Sumo Logic
- 1 - 4 years
- Noida, Gurugram
- 2 months ago
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Job Description
Good verbal/ written communication skills : Should be able to take client calls based of US and should be able to promptly respond to their queries over email or send notifications as and when required. Good Analytical Skills - Should be able analyse technical issues in production environment, then document those findings. Understanding of Financial Instruments and Trade Operations and Support experience would be preferred Good understanding of Database (preferably MS-SQL) and/or working with financial data and reporting 1-3 years of relevant work experience in performing IT operations process and managing client communications Analyze and troubleshoot process problems so as to make continuous and permanent improvements Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Develop and implement process improvement strategies. Ready to work in shiftsQualification Skills Required: MBA, MCA, BE/ BTech, Master in Economics/ Maths *Graduates with relevant work exp can be considered as well Should be ready to work on weekend and after-hours deployment tasks as and when required. Ability to meet tight deadlines and handle changing priorities. Knowledge of Cloud databases like Mongo DB.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Sumo LogicLocation(s): Noida, Gurugram
Keyskills: Analytical skills Economics MS SQL Operations Analyst Process improvement Financial Instruments Deployment trade operations IT operations Troubleshooting
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Sumo Logic
Sumo Logic was founded in 2010 by experts in log management, scalable systems, big data, and security. Today, our purpose-built, cloud-native service analyzes more than 100 petabytes of data, more than 16 million searches, and delivers 10s of millions of insights daily ?positioning Sumo among the mo...
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