Team Lead Operations - International Process @ Hexaware Technologies

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Team Lead Operations - International Process

Hexaware Technologies
3 - 8 years
Chennai
1 month ago
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Job Description

Job description

Should have minimum 4+ years of experience in BPO.
International Voice experience is mandate.
Should have been designated as a Team Lead for at least 2 years on papers.
Should be able to calculate Attrition, Shrinkage, AHT.
Should be aware of NPS, Repeat & Churn.
Should be aware of Occupancy and Utilization formulas.
Candidate should be good in communication.

Interested candidate can share resume on :-

Bh*****1@he*****e.com

6260351*** Bhawna

Regards

Bhawna

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

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Company: Hexaware Technologies
Location(s): Chennai

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Keyskills: BPO Customer Support Team Leading International Process Call Center Operations Bpo Operations TAT Shrinkage Voice Process Aht Attrition US Process Attrition Management International Voice CSAT SLA Management International BPO UK Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...

Team Lead Operations - International Process @ Hexaware Technologies

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