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Immediate openings For Assistant Manager Chennai @ Hexaware Technologies

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 Immediate openings For Assistant Manager Chennai

Job Description

Immediate Opening for Assistant Manager_Chennai


Location: Chennai


Telecom Domain


Designation: Assistant Manager Operations

Sub Process: BPO Operations

About Organization:

Hexaware is a global technology and business process services company. Our 31,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology. With 54 offices in 28 countries, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes.

Learn more about Hexaware at https://www.hexaware.com.

Role :

(in 100 to 150 words)


The Assistant Manager Operations will oversee the process within the BPO Operations sub-process. The role involves team management, attrition management, and preparing daily, quarterly, and monthly reports. Responsible for handling team leads in the telecom domain.

Reports into :

(RM Designation)


Job Responsibilities :

(Must have)

(min 8 pointers & max 12)


  • Team management in Telecom Domain
  • Attrition Management
  • Preparation of Daily Reports
  • Quarterly Business Reviews (QBR)
  • Monthly Business Reviews (MBR)
  • Handling Team Leads
  • Ensuring process compliance
  • Performance Improvement Initiatives
  • Stakeholder Management
  • Resource Allocation

Job Responsibilities :

(Desired)

(max 2)


  • Experience in telecom domain
  • Experience in BPO Operations
  • Should have experience in Inbound process .

Criteria :

(Must have)

(Max 4 pointers)


  • 7-8 years of relevant experience
  • Graduation in any discipline
  • Experience in team management
  • Experience in telecom domain

Criteria :

(Desired)

(Max 2 pointers)


  • Experience in attrition management
  • Proficiency in report preparation

Shifts timings:


Flexible shifts, rotating day and night, 5 days working

Week Off :


Rotational week off

Note: Interested candidate can drop your resume to the below Email Id or what's app


Email Id: Na*******1@he*****e.com


Contact Number: 7358342***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: Hexaware Technologies
Location(s): Chennai

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Keyskills:   Inbound Voice Process Inbound Customer Service Inbound Calls

 Fraud Alert to job seekers!

₹ 4-8.5 Lacs P.A

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...