Senior Engagement Manager
- Rackspace Technology
- 8 - 12 years
- Remote
- 1 month ago
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Job Description
Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives.
- Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.
- Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks.
- Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers faith in the service.
- Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.
- Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
- Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.
- Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries.
- Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary.
- Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels.
- Use prescribed guidelines or processes in analyzing situations.
- Profile customer stakeholders to gain awareness of differing perspectives.
- Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance.
- Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting.
- Identify methods for collecting data, performs data analyses and articulates findings.
- Develop simple models to understand the potential impacts of decisions under various scenarios.
Qualifications:
- Bachelors Degree in field related to role required. At the Managers discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.
- Minimum of 8 years of experience in the field of role required.
- At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe.
- Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome.
- Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.
Additional Requirements:
- Customer-facing consulting experience
- Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.
- At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP.
- Technical background (software development/engineering, database/system design, IaaS)
- Self-starter with results-oriented, proactive management approach
- Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure
- Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
Physical Demands
- General office environment: no special physical demands required.
- May require long periods of sitting and viewing a computer monitor.
- Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Practice Manager / HeadEmployement Type: Full timeContact Details:
Company: Rackspace TechnologyLocation(s): Remote+ View Contact
Keyskills: GCP Consulting Agile Manager Technology System design Scrum Management Customer engagement rackspace SDLC
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Rackspace Technology
About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenge...
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