Software Engineer Support
- Thinksys Software
- 0 - 2 years
- Noida, Gurugram
- 5 months ago
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Job Description
- Monitor and Triage: Handle incoming customer issues during overnight and holiday hours.
- Technical Investigation: Analyze logs and diagnostics to identify and resolve technical problems.
- Issue Escalation: Collaborate with engineering to prioritize and resolve complex issues.
- Customer Interaction: Communicate with customers during critical incidents to gather information and provide updates.
- Documentation: Maintain internal knowledge base and contribute to process improvements.
- Based in IST or European time zones.
- Experience in technical support or engineering, preferably in a B2B SaaS environment.
- Proficiency in log analysis and programming (JavaScript preferred).
- Strong problem-solving skills and attention to detail.
- Fluent in English, with excellent written and verbal communication.
- Flexible Work Hours.
- Work on impactful, industry-changing projects.
- Continuous learning and career growth opportunities..
- Collaborative, innovative, and inclusive environment.
- Insurance - Group Medical Coverage, Employee Personal Accident, Maternity and Paternity Leaves.
- Performance Feedback Sessions.
- Competitive Compensation.
- Rewards and Recognition Program, Employee Referral Program, Fun Events.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Thinksys SoftwareLocation(s): Noida, Gurugram
Keyskills: B2B Diagnostics SAAS Javascript Programming Investigation Log analysis Technical support Monitoring Customer interaction
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