Analyst - Renewals
- Flexera Software
- 2 - 7 years
- Bengaluru
- 1 month ago
- Email to a friend
- Report this job
Job Description
We re transforming the software industry. We re Flexera. With more than 50,000 customers across the world, we re achieving that goal . But we know we can t do any of that without our team . Ready to help us re-imagine the industry during a time of substantial growth and ambitious plansCome and see why we re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Roles Responsibilities:
- The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves:
- Engaging with customers using phone, email, or other media, on their upcoming renewals
- Delicately but professionally working through customer objections to secure on-time renewals
- Responding to customer emails and requests within one business day of receipt
- Logging all customer interactions in Salesforce.com
- Once fully trained, expect to work with approximately 150 renewals per quarter
- Have a high-level understanding of Flexera products and be able to clearly communicate our various support plans
- Adhere to and follow all service level expectations
- May be asked to work EMEA or North America hours
- Requirements:
- 2+ years of experience preferably in Operations, Order Processing or Renewals
- Excellent written and verbal communication skills.
- Language skills: English.
- Prior experience using Salesforce or another CRM solution.
- Bachelors degree from an accredited college or university or relevant experience.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Flexera SoftwareLocation(s): Bengaluru+ View Contact
Keyskills: Procurement Service level Operations Analyst Salesforce.com Equity Management Order processing Cost optimization CRM Salesforce
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in