Client Services Analyst I @ SE2

Home > Banking Operations

Client Services Analyst I

SE2
1 - 3 years
Pune
1 month ago
Email to a friend
Report this job

Job Description

WHO WE ARE:

The Client Services Analyst I (CSA) will provide technical support and advice to the Client Operations Analyst, Service Managers and Operational Leads on systems issues in both production support and development of new processes/support. CSA s will report escalated Operational and Production incident items directly to the External client; and provide assistance to our Internal teams in the mitigation and resolution of issues. Client Support Analysts are liaisons between Information Technology, Finance, Operations, External clients etc. and are responsible for facilitating the flow of information between departments.

WHAT YOU LL DO:

Completing research and providing analysis as needed to support Management in decision making
Developing and executing proposed business and technical solutions
Drive resolution of production issues
Assist in the research and investigation of escalated production issues and engage teams for resolution
Assist in identifying, developing and executing continuous improvement opportunities
Facilitating business needs and priority identification
Track incidents through completion while providing regular updates to both internal and external customers
Document business impact, research and resolution steps and long term preventative measures via incident reports
Provide regular severity updates to Senior leadership, Others
Flexibility in work schedule including regular participation in an On-Call rotation

WHAT YOU LL NEED:

A Bachelor s degree in Computer Information Systems, Business Administration, or a related field; and equivalent work experience in business analysis and application development
Basic knowledge of SQL, client/server, and network environments
Advanced Microsoft PC software experience (i.e., Excel, Word)
Strong written, oral and interpersonal communication skills
Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
1-3+ years work experience or an education in systems or quantitative analysis and business solutions development required
Willingness to develop industry-related knowledge
Experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
Experience in project management preferred

WHAT S IN IT FOR YOU?

At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-AS1

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: BFSI, Investments & Trading
Role Category: Banking Operations
Role: Business Correspondent
Employement Type: Full time

Contact Details:

Company: SE2
Location(s): Pune

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Relationship management Business analysis Project management microsoft Continuous improvement Operations Information technology Technical support Financial services SQL

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Banking Operations New Associate

Accenture

0 - 1 years

Chennai

3 days ago

₹ Not Disclosed

Reference Data Analyst

JPMorgan Chase Bank

2 - 7 years

Kolkata

3 days ago

₹ Not Disclosed

Banking Operations New Associate

Accenture

0 - 1 years

Chennai

3 days ago

₹ Not Disclosed

VKYC Officer

Indusind Bank

0 - 5 years

Mumbai

3 days ago

₹ 1-6 Lacs P.A.

SE2

Come join a recognized leader in third-party administration for the US life and annuity insurance industry and experience a fast paced, fun and rewarding work environment. We offer excellent career progression and a competitive compensation and some great benefits, including health/term insurance, i...

Client Services Analyst I @ SE2

Home > Banking Operations