Workplace Country Operations Manager
- Arcadis
- 6 - 10 years
- Mumbai
- 1 month ago
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Job Description
Key Accountabilities & Responsibilities:
The Country Workplace Operations Manager will be accountable for a team of nine people delivering a best-in-class experience for all users of our workspace. You will be accountable for the delivery of the expected user-experience through the management of an internal team and/or through the contract management and service delivery of outsourced Workplace suppliers. To ensure standards and KPIs are met for all properties within your remit including carrying out audits where applicable.
Your role will be accountable for budget setting, approval of costs, reforecasting and management of the budget. You will be accountable for interface with other Arcadis functions including safety, health, environment & Quality (SHEQ) to ensure agreed Workplace Health and Safety and Sustainability responsibilities are met.
You will also be accountable for ensuring Workplace standards are reviewed and updated as applicable, coordinating Workplace communications and Intranet sites, and supporting workplace projects when required.
Principal Accountabilities & Responsibilities
- Provide leadership to team members and contractors delivering the Workplace service to all properties within your remit, in line with the global workplace functional design and standards.
- Accountable for compliance with relevant legislation, codes of practice, Arcadis standards and for all operational workplace services, HSE responsibilities and the use of effective audit, monitoring, inspection and reporting.Act as the escalation point for all country related Workplace issues with responsibility for resolution or further escalation.
- Accountable for the interface and engagement with Work Councils and Unions for all Arcadis workplace matters
- As subject matter specialist, support the Regional Workplace Operations Manager and suppliers to advise and guide Arcadis in all FM and Workplace operational matters related to the country.
- Effectively manage the supply chain to deliver consistent standards of service, ensuring value for money, transparency and a partnership approach which allows innovation and continual improvement.
- Accountable for Workplace country responsibilities defined within supply chain contracts and scopes of work.
- Accountable for the financial management and performance of the country Workplace budget including budget setting and reporting of the supply chain escalation and mitigation of variances.
- Interface with other enabling functions to ensure effectiveness and efficiency.
- Participate as a key member of the wider regional and global Workplace teams, supporting development, innovation and improvement.
- Deputise for the Regional Workplace Operations Manager as required.
Profile requirements
Knowledge
- Sound knowledge of FM/Workplace matters and practices gained by significant experience working in a similar environment of portfolio size of +10 offices.
- Experience of delivering high quality user experience in flagship properties.
- Experience leading an outsourced Workplace service model
- Relevant qualifications /experience
- Membership of a recognized facility management/workplace professional body at a level appropriate to the role
- Financial acumen including experience managing budgets in excess of $1m, budget setting, reporting and variance management.
Skills and Experience
- Fluency in written and spoken English (as well as the local country language) is essential
- Excellent communication, negotiation and presentation skills to interact with in-country leadership and global workplace function.
- Developing strong and effective relationships with supply chain and internal stakeholders.
- Trusted advisor to Arcadis
- Significant experience of FM/Workplace or similar, multi-site customer facing environments
- Experience in managing outsourced Workplace service contracts
- Sound knowledge of CAFM systems used in the delivery of Workplace services.
Personal Attributes
- Confident to represent workplace function to country directors, work councils and end-users
- Ability to work in a global organization and a matrix environment.
- Pro-active and result oriented personality
- Able to quickly develop internal and external relationships
- Confident in pressured situations
- Comfortable dealing effectively with challenge and change
- Will take the initiative and own solutions to completion
- Flexible and willing to undertake travel within country and occasionally beyond as required
- Ability to prioritise and manage a complex workload
- A systematic approach to problem solving and decision making
- Location - Bengaluru,Hyderabad,Mumbai,Noida.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: ArcadisLocation(s): Mumbai
Keyskills: Workplace Operations team leading facility management Workplace Management Operations Management
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