Operations Manager
- Zones Corporate
- 12 - 14 years
- Bengaluru
- 1 month ago
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Job Description
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
- A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
- An ability to balance and plan the short-term actions of the team.
- Knowledge and understanding of all relevant industry standards.
- Knowledge and understanding of best practices for service management.
- Strong communication skills, including the ability to be influential and persuasive with stakeholders.
- Provide regular feedback based on the periodic performance review.
- Motivate team through timely rewards & recognition.
- Mentor and coach team and staff.
- Ensure staff compliance with company policies and measures.
- Knowledge on Service management concepts - namely Tools and technique.
- Ability to maintain high confidentiality with sensitive information and data and display integrity.
- Experience in effectively interacting with employees or leadership team from internal or client organization.
- Proactively manages risk and maintains proper documentation.
- Ability to adapt quickly to changing priorities and conditions
- Should be able to lead from front with no/minimum guidance
What you will bring to the team:
- Experience - Minimum 12 years with minimum 5 years years in an Ops. Manager role.
- Education - Preferably PG / minimum Graduation in any discipline.
- Certification - ITIL & Six Sigma Certified
- An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
- The ability to manage time effectively while setting the tone of the team through modeling and leadership.
- Proven abilities to work with data, analyze and draw inferences from the data available
- Ability to articulate effectively while reporting, creating minutes and action plans
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Zones CorporateLocation(s): Bengaluru+ View Contact
Keyskills: Supply chain Service management Staffing Service desk Six sigma certified Customer service Medical insurance microsoft Adobe cisco
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Zones Corporate
Tns India Private Limited, Delhi Field is an electrical/electronic manufacturing company based out of B-196 Avantika Sector -1 Rohini New 110085, Delhi, Delhi, India.
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