Key Account Manager -OES (Assistant Manager) @ Robert Bosch

Purpose:

The purpose of this role is to manage and nurture relationships with OEMs by acting as the bridge between the organization and the OEMs, understanding their unique needs, anticipating challenges, and providing personalized solutions with an ultimate goal of customer satisfaction and revenue growth in line with organization goal

Area of Responsibilities | Key Activities | KPIs / KRAs

Business Strategy

Provide business strategy for short term, midterm and long term for the OEMs to achieve sales revenue as per business plan and organization goals.

Data Analysis and Interpretation of Market potential and OEM growth/trends.

Successful and timely implementation of the defined strategy.

Sales and Business Development

Key account manager (KAM) responsible for Sales and business development of OES SALES

Responsible for new Business acquisitions and project management

Liaison with OEMs to identify growth potential in line with their growth plan, facilitate in customer forecasting and administer delivery of customer orders to achieve the deployed sales target.

Sales planning & forecasting.

Achieve Sales revenue in line with business plan.

Ensure customer delight by addressing OEM QCD requirement

Pricing

Define pricing strategy of the new and existing product portfolio for the OEMs to obtain price hygiene, profitability and achieve price change rate target.

Margin class analysis and price change rate.

Collaboration with internal cross functional teams for pricing strategy and to secure profitability.

Customer Management, Price Negotiations & Price Management

Customer Relationship Management

Develop and manage relationships with key customers both external and internal stakeholders.

Effective handling of customer requirements and customer escalations.

Product Life Cycle Management

Determine and assess the product life cycle for OEMs to ensure on-time part release and availability until end of delivery obligation period.

Timely processing of Phase in and Phase out and facilitating part readiness.

Receivables Management

1. Monitor customer accounts receivable with cross functional teams to ensure effective cash flow as per agreed payment terms.
2. Receivables hygiene and cash flow including timely collection of payments as per payment terms / credit period.