Chat Support Executive-Intouch CX-Hyderabad-Immediate Joiners @ IntouchCX

Job Description

About the Role

We are looking for a highly motivated and articulate International Chat Support Executive to join our global support team. In this role, youll be the frontline of our brand, engaging with customers across time zones via live chat, resolving queries with empathy, clarity, and professionalism.

If youre a problem-solver with strong communication skills and a passion for helping people, this is the role for you.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely, friendly, and professional manner.
• Troubleshoot product or service issues, guiding users step-by-step toward resolution.
• Provide accurate, complete, and clear information using internal resources and product knowledge.
• Collaborate with internal teams to escalate unresolved issues and improve service delivery.
• Maintain high standards for customer satisfaction, chat handling time, and quality.

Requirements

• Experience: 0-4 years in customer service or support (preferably chat-based).
• Communication: Excellent written English with a focus on tone, clarity, and grammar.
• Availability: Flexibility to work rotational shifts, including weekends and holidays.
• Mindset: Empathetic, patient, and adaptable with a customer-first approach.
• Education: Bachelors degree preferred but not mandatory.
  

Preferred Qualifications

• Prior experience with international customer support will be added advantage
• Ability to handle multiple chats simultaneously without compromising quality.
  

What We Offer

• Competitive compensation with shift and performance incentives.
• Dynamic and diverse work culture with global exposure.
• Growth and learning opportunities in a fast-paced environment.

Interested Candidates

Share Resumes to ru*****************t@in******x.com

Rudra Teja HR : 8106747*** (No calls only WhatsApp)

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty NBFC ( Non Banking Financial Services ) Manufacturing Travel / Tourism Medical / Healthcare FMCG / F/B Education / Training IT Services / Consulting Software Product BPO / Call Center BFSI Power / Energy Recruitment Services Pharma / Biotech Oil / Gas / Petroleum Banking Real Estate Financial Services Accounting / Auditing Square 1 Consulting Services Hiring For A reputed Chemical industry Consumer Durables / Electronics Media / Dotcom / Entertainment Engineering / Construction Investment Banking / Venture Capital / Private Equity Aviation / Airline Automation Export-Import / Trading Shipping Hospitality FinTech Automobile / Auto Ancillaries Others Printing / Packaging Broking Auto Components E-Learning Furnishings / Sanitaryware / Electricals Chemical / Plastic / Rubber / Glass 97 KPO / Analytics Sanskar HR Consultancy Services Hiring For Chemical Industry Emerging Technologies MFI ( Micro Finance ) Heat ventilation Air conditioning Heat ventilation Air conditioning Subhadra Jobs Consultancy Hiring For Bpo Industry Subhadra Jobs Consultancy Hiring For Bpo Industry Acme Services Private Limited Hiring For Beauty Skin Care Industry Semiconductors Semiconductors Mining Sanskar HR Consultancy Services Hiring For Manufacturing Industry Sports / Fitness AMOHA CONSULTING AND VENTURES PRIVATE LIMITED Hiring For Urgent | Hiring for Branch Sales Manager role in NBFC Industry for Navi Mumbai - 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Keyskills:   Chat Support Communication Skills Typing Speed Non Voice Process International Non Voice Non Voice Bpo Non Voice International Chat Process Dual Chat Chat Process