Job Description
Summary of position: The
Application Support Analyst Digital Systems position will be responsible for supporting restaurant digital platforms, with primary focus on the Mobile Application, Website and Digital Services. The position will ensure systems and products are maintained, monitored, and supported in line with business needs.The position will deliver value and high levels of customer satisfaction, whilst building strong business, partner, and technology relationships.
Benefits: Develop strong product experience working with technologies such as Digital Menu Boards, Digital Kiosks.Gain experience with digital and cloud-based technologies such as New Relic, Braze, LaunchDarkly, Firebase and Google AnalyticsDevelop knowledge and experience working with cloud infrastructure technologies such as AWS specifically working with DynamoDB, Elasticsearch, LightSail and CloudFrontWork in an amazing collaborative team where no two days are the same Duties and responsibilities Responding to and resolving IT support tickets promptly preferably in QSR domain.Assisting with the setup and maintenance of computer systems and networks.Installing and configuring hardware and software components.Monitoring system performance and troubleshooting issues.Assist in the management and support of digital applications as required on an operational day-to-day basis, with primary focus on monitoring the health of the Digital PlatformAssist in the management and support of digital devices such as Digital Menu Board, Kiosks and in-store infotainment systems as required on an operational day-to-day basisEnsure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfactionValidate and report on end-to-end transaction servicesProvide support for incidents and problems escalated from internal and external support partnersProvide afterhours support via escalation from internal and external support partners and others as requiredAssist with continual system & process improvementsWorking with the application vendors to ensure they deliver according to agreed SLAs What are we looking for Experience: 5 - 7 years
Job Location: Hyderabad
Time Starts from 4:30 AM IST
Required Skills Need to have end user Production & Customer support experience.Must have followed process tools like Jira/ServiceNowA passion for Technology and a keen interest in IT as a career, specifically in the Digital space.Demonstratable technical skill acquisition via education and or IT certifications with continual learning and developmentA can do attitude with the ability to work autonomouslyAble to manage priorities based on business demands and business impactAble to work as part of a teamExcellent communication skills (verbal and written)Excellent customer service skills Preferred Skills (not mandatory) Previous experience in support of digital content management technologiesExperience with technologies such as Digital Menu Boards, Self-Serve Kiosks.Experience with cloud infrastructure technologies such as AWS working with DynamoDB, Elasticsearch, LightSail and CloudFront.Work experience in an IT function supporting digital technologiesExperience working with PowerShell, Rest APIs, Postman is advantageous About Softobiz: Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 300+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 15+ years. At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.
Why Should You Join Softobiz? - Work with technical craftsmen who are pioneers in the latest technologies. - Access training sessions and skill-enhancement courses for personal and professional growth. - Be rewarded for exceptional performance and celebrate success through engaging parties. - Experience a culture that embraces diversity and creates an inclusive environment for all employees.
Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status. For more information about our solutions and organization, visit www.softobiz.com , Follow us on LinkedIn , Twitter , and Facebook for more updates.
Job Classification
Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: System Analyst
Employement Type: Full time
Contact Details:
Company: Softobiz
Location(s): Hyderabad
Keyskills:
customer service
cloudfront
servicenow
aws
jira
rest
it support
dynamo db
networking
machine learning
artificial intelligence
customer support
elastic search
qsr
postman
powershell
web technologies
google analytics
troubleshooting
