Operations Manager L-2
- Eshopbox Ecommerce
- 3 - 5 years
- Noida, Gurugram
- 2 years ago
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Job Description
Eshopbox is looking forward to onboard a professional Operations Manager L-2 to coordinate with our management and support our business in day-to-day activities. The executive will be working closely with our management team to provide necessary data and operations from time to time.
Wondering what your Responsibilities would be- Oversees operational systems, processes, and resources while looking for opportunities of improvement or revision.
- Anticipates and tracks operational and tactical risks and provides strategic solutions.
- Works with field ops teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning, leading projects, and implementing change control processes.
- Works closely with an Ops leader on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Identifies trends and assess opportunities to improve processes and execution with respect to defined SOPs.
- Collaborates with other back-office team members to ensure seamless process execution, reinforce positive morale, and uphold company values.
- Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate levels when required.
- Assesses a variety of situations and provides clarity to team and stakeholders.
- Establishes and maintains credible, professional relationships with internal business lines, and external vendors.
- Solicits and responds to feedback while gaining commitment and support.
- Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
- Stays up to date on process SOP, trends, and technology.
- Works closely with the management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory based best practices.
- Addressing operational concerns and issues, monitoring overall customer satisfaction.
- Developing and implementing operational procedures and policies.
- Excellent interpersonal communication and organizing skills to coordinate project activities.
- Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings.
- Analytics and problem-solving skills
- Relevant experience of 3-5 years as an operations executive/ ecommerce executive or corresponding profiles
- Good interpersonal, Analytical skills
- Good Communication skills - verbal and written
- Operational Excellence and Problem Solving
- Proficient in MS Excel- Vlookup, Hlookup, Pivot Table, Formulas and commands
- Great attention to detail.
- Excellent Organizational skills.
- Bachelor s degree
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Eshopbox EcommerceLocation(s): Noida, Gurugram
Keyskills: Analytical skills Administration Operational excellence Excel VLOOKUP Back office Operation Executive eCommerce Executive Analytics Monitoring
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Eshopbox Ecommerce
Eshopbox is a tech-enabled 3PL (third party logistics). Eshopbox unlocks ecommerce for companies by managing the entire operations lifecycle: Sell, Fulfil Reconcile.
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