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Manager-csfd-branch Operations-kolkata - Avani Signature - Jm @ Tata Capital

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Tata Capital  Manager-csfd-branch Operations-kolkata - Avani Signature - Jm

Job Description

We are looking for a highly skilled and experienced professional to join our team as a Manager in Branch Operations based in Kolkata. The ideal candidate will have 10-12 years of experience in the banking or financial services industry. Roles and Responsibility
  • Manage and control all operational functions of the branch, defining roles and responsibilities for team members.
  • Ensure adequate coordination with the centralized operations team to maintain high-quality service and customer satisfaction.
  • Provide product awareness among operations teams to handle walk-in customers and guide them on cross-selling company products.
  • Oversee back-end operations, adhere to TAT and SLAs, and ensure accurate cash management and tallying of accounts.
  • Coordinate with IT, infrastructure, security, secured stationary (operations), unsecured stationary (admin), and housekeeping for branch administration activities.
  • Ensure process-level compliance through accurate document collection from customers and adherence to RBI regulations around KYC, AML, operational risk, and customer service.
  • Foster collaborative relationships with sales managers to ensure optimal communication and focus between sales and processing.
  • Review operational scorecards to identify root causes of exceptions, detect trends, and suggest training opportunities, system or process enhancements, and performance development needs.
    •  Job
  • Post Graduate/Graduate in any discipline.
  • Minimum 10 years of experience in the banking or financial services industry.
  • Strong knowledge of banking operations, financial services, and broking.
  • Excellent leadership and management skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience in managing and controlling operational functions.
  • Knowledge of compliance and regulatory requirements.
  • Familiarity with audit observations and customer complaints.
    •  Additional Info
    The selected candidate will be responsible for ensuring zero critical and repeated audit observations and zero open customer complaints beyond defined timelines.

    Job Classification

    Industry: Financial Services
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Operations Manager
    Employement Type: Walk-ins

    Contact Details:

    Company: Tata Capital
    Location(s): Kolkata

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    Keyskills:   customer service banking operations financial services sales broking management skills team management customer complaints cash management branch administration housekeeping problem management branch operations kyc incident management itil

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