Operations Program Analyst
- Iron Systems
- 4 - 7 years
- Noida, Gurugram
- 3 months ago
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Job Description
Job DescriptionExperience Requirement: 3+ Years
Company Overview:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems
For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services
Job Description:
Program management and Execution:
End to end Project Planning, program management and coordination (Activities and Resources)
Responsible for overall projects processes and deliverables
Project on-boarding, daily tracking of performance, proactive communication, and escalation management
CSAT: Drive highest level of customer satisfaction and be a customer reference-able account
Zero Escalation: Issue Identification, Resolution and Stake holder Management
Finance Management: Invoicing, Collection, Account Growth
Experience in automation of projects
Dashboards & Reporting:
Project kick off, Weekly governance, Documentation, Reports and dashboard boards
Stakeholder Management
Partnership with Customers and Stakeholders with a Customer-focused mindset
Process and Service Improvements & Identification of new business
Process Consultancy and Improvement
Project Initiation, Project Planning and Project Execution
Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
Handling Change request in Project Management
Maintain project documentation and course folders, SLAs, and PMS
Pro-actively report to senior management on all technical issues relevant to their area of responsibility
Skills Required:
Should possess an outstanding working experience of 3+ years with a bachelor's or masters degree in computer science/IT or other affiliated courses
Should have sufficient organizational skills and ability to carry out multiple and intricate tasks
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: PMO ExecutiveEmployement Type: Full timeContact Details:
Company: Iron SystemsLocation(s): Noida, Gurugram+ View Contact
Keyskills: escalation management documentation logistics dashboards tracking reporting coordination
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Iron Systems is an innovative, customer - focused provider of custom computing infrastructure platforms including network servers, storage, OEM/ODM appliances, IoT & embedded systems.For more than 15 years, customers have trusted us for our innovative problem solving combined with our ???Å¡???...
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