City Lead Operations @ Rentomojo

ROLE : Operations City Lead
LOCATION : Pune
CAREER GRADE : L2
REPORTING TO : Operations Regional Head.
About the Role:
As the Operations City Lead for Pune, you will be a vital part of our dynamic team, driving operational excellence and ensuring seamless delivery of our rental services. Your leadership skills,strategic mindset, and passion for customer satisfaction will play a pivotal role in our growth and success in Pune.
Responsibilities and Ownership:
(Things that the role cannot miss)
Operational Management: Oversee and manage day-to-day operations of Rentomojo in Pune,ensuring smooth functioning across warehouses, logistics, and service delivery.
Team Leadership: Lead and inspire a team of dedicated professionals, fostering a culture of collaboration, innovation, and continuous improvement.
Customer Experience: Ensure top-notch customer experiences by maintaining service quality, resolving escalations, and addressing customer feedback promptly.
Inventory Management: Manage inventory levels, stock movement, and timely replenishment to meet customer demands effectively.
Process Improvement: Identify operational bottlenecks and implement process improvements for greater efficiency and cost-effectiveness.
Vendor and Partner Management: Collaborate with vendors, logistics partners, and other stakeholders to strengthen business relationships and optimize service delivery

Quality Control: Enforce quality standards and conduct regular inspections to ensure that our products and services meet Rentomojos high-quality benchmarks.
Health and Safety: Promote and enforce safety protocols, ensuring a safe and secure working environment for the team and customers.
Data Analysis: Analyze operational data and metrics to make data-driven decisions, set performance targets, and drive improvements.

PREFERRED QUALIFICATIONS:
Experience: Minimum 4-6 years of experience in operations management, logistics, or related fields, preferably in e-commerce or rental businesses.
Leadership Skills: Proven experience in leading and motivating teams to achieve common goals.
Customer-Centric: Passionate about delivering outstanding customer experiences and exceeding expectations.
Analytical Mindset: Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
Result-Oriented: Driven to achieve targets and meet operational objectives.
Adaptability: Comfortable in a fast-paced environment and adaptable to changing priorities.
Communication: Excellent verbal and written communication skills in English and the local language.