Greetings!
Job Description:
We are looking for IT support roles at our Ankleshwar office. We are hiring for both Desktop Support Engineer.
Responsibilities:
Responsible for logging tickets, monitoring,
assigning tickets to respective support engineers.
Providing first level of remote technical support to clients.
Making sure that the tickets are responded within the
required time frame to meet the SLAs.
Escalating the calls to support manager if tickets are not
responded or resolved within the time.
Vendor management.
Preparing and scheduling daily, weekly and monthly MIS
reports and sending the reports to clients and managers.
Managing and maintaining the workflow, client contacts,
support contracts, SLA details, escalation matrix,
performance metrics, time entries etc. as per client
requirement.
Immediate joiners preferred.
Interested candidates can share resume at ch*************n@te**********s.com
Keyskills: desktop engineer Outlook Configuration Computer Hardware Printer Support desktop support engineer Laptop Support
Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...