Technical Support - LINUX
- Naukri
- 6 - 11 years
- Bengaluru
- 27 days ago
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Job Description
Role & responsibilities
- Communicate effectively with customers to resolve their problems.
- Communicate effectively with account teams on customer issues.
- Handle customer and defect escalations.
- Document customer issues and resolutions accurately and thoroughly.
- Develop technical content for online support site.
- Participate in support process improvement activities.
- Mentor local and global Customer Support Engineers.
- Provide support and training to internal customers.
- If needed act as single point of contact (Premium Support Engineer) for Premium Support Customers.
- Considered as expert in some areas of products.
- May need to provide on-site support and training to customers.
- Proactively contribute content to the various Knowledge Bases within Aptiv-Windriver
- Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future.
- BS or MS in Computer Science or related majors.
- 6-8 years experience with RTOSes like embedded Linux required with 3-5 years of customer facing role experience preferred.
- Knowledge and experience working with binary Linux distributions (Debian, CentOS).
- Yocto Linux experience is an advantage.
- Experience working with open-source communities and groups
- Experience working with open-source licensing concepts (GPL etc)
- Familiar with concepts around Linux security (CVEs etc).
- Experience in Device Drivers, BSP, HW design, Networking and other technologies used in embedded system applications.
- Understanding and experience in high level languages and application of C/C++ RUST, Python etc.
- Understanding of applications running in Cloud as SaaS and know-how of tools used in Cloud.
- Experience in DevOps CI/CD, Dockers, Kubernetes, Git (or Github/Gitlab).
- Experience in Linux and Windows host environments.
- Troubleshooting and debugging issues in a real-time embedded environment.
- Familiarity of major processor families: PowerPC, Intel and ARM and RISC-V, including multi-core.
- Understanding of networking applications, Core TCP/IP, Multicasting, Routing, etc.
- Experience with some of technologies like NFV, OpenStack, DPDK, DPI, SDN, embedded Linux & security-enhanced Linux, virtualization, VOIP, networking security a plus
- Exceptional team player who works well in collaborative environment.
- Excellent written and oral communication skills.
- Self-managed, fast learner with the desire and ability to master new technologies.
- Independent and should be able to handle multiple products simultaneously.
- Frequently provide assistance and training to less experienced CSEs.
- Should be able to represent CSO in discussions with product Managers, engineering, sales etc.
- Able to lead projects and make decisions independently.
BENEFITS
- Workplace Flexibility: Hybrid Work.
- Medical insurance: Group Medical Insurance coverage.
- Additional shared cost medical benefit in the form of reimbursements.
- Employee Assistance Program.
- Vacation and Time off: Employees are eligible for various types of paid time off.
- Additional Time offs Birthday, Volunteer Time off, Wedding.
Job Classification
Industry: Auto ComponentsFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NaukriLocation(s): Bengaluru+ View Contact
Keyskills: Linux Administration Cloud Linux Support Kubernetes C++ C Technical Support Linux Device Driver
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₹ 17-25 Lacs P.A
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