Collaboration Engineer - Cisco
- Convergeone India
- 10 - 16 years
- Hyderabad
- 28 days ago
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Job Description
Summary
The Diagnostic Engineer III is responsible for identifying and resolving complex telephony and other associated technology issues.
Responsibilities
Essential Functions
- Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment
- Follows up with customer contacts to ensure satisfactory resolution
- Reports findings, tracks progress, and documents customer communication within incident management system
- Manages workload in a manner that meets defined Service Level Objectives
- Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
- Develops positive working relationships with internal and external customers
Qualifications
Required Qualifications
- 8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts
- 8 years experience supporting Cisco solutions
- Cisco examples: Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center
- ICM and VXML Scripting
- 2 years experience using an automated ticketing system
- 5 years experience supporting Cisco hardware and software
- Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel
- Must possess excellent oral and written communication skills in English
- Highly skilled in writing with details, accuracy, and consistency
- Strong analytical, interpersonal, and relationship building skills
- Must be familiar with both voice and data equipment and technologies
- Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance
- management systems and payroll / timekeeping applications
- Strong work ethic and personal drive to excel
- Strong sense of urgency and commitment to get the job done
- Superior negotiation, coordination, and conflict resolution skills
- Ability to use (and learn new) complex systems, technologies, and applications
- Ability to adapt to change quickly and multi-task
Certifications:
Required CCIE Collaboration or CCNP Collaboration Certification
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Convergeone IndiaLocation(s): Hyderabad
Keyskills: Voice Gateways CUCM Cisco UC UCCE VXML CUBE CVP WebEx
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