Head Managed Services
- VNR Advisory
- 10 - 15 years
- Delhi, NCR
- 20 days ago
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Job Description
About the Client:
The Client is a leading IT Services company with some of the largest corporate houses as its clients in India. The Client is setting up a Managed Services BU and for the same is seeking a senior experienced executive to lead the function.
About the Role:
The ideal candidate will be a strategic leader with deep experience in managed services delivery, commercial structuring, team leadership, and enterprise customer engagement.
Key Responsibilities:
1. Business Strategy & Growth
- Define and implement the growth roadmap for the Managed Services BU in alignment with company vision and goals.
- Identify new markets, industry verticals, and service opportunities (cloud, infra, SOC/NOC, end-user computing, etc.).
- Drive multi-year contracts, annuity-based revenues, and scalable engagement models.
2. P&L Ownership
- Full accountability for top-line and bottom-line performance of the BU.
- Optimize cost structures, delivery efficiency, and pricing models.
- Track KPIs around revenue growth, utilisation, margins, and client retention.
3. Delivery Excellence & Operations
- Build and mature the service delivery engine processes, automation, SLAs, and governance.
- Lead the establishment of centralized operations (e.g., NOC/SOC) and command centres.
- Ensure strong delivery hygiene, incident response, and service continuity.
4. Client Engagement & Account Growth
- Serve as executive sponsor for strategic managed services clients.
- Strengthen relationships with CIOs, CTOs, and other CXOs of client organizations.
- Identify upsell/cross-sell opportunities across the services portfolio.
5. Team Leadership & Talent Development
- Build and lead a high-performance BU team: delivery heads, presales, solution architects, and account managers.
- Foster a performance-driven, customer-first culture.
- Invest in skill-building, certification, and leadership pipeline development.
6. Innovation & Service Differentiation
- Lead transformation to automation-first, outcome-driven service delivery.
- Partner with technology leaders to incorporate AI, observability, DevOps, and hybrid cloud models.
- Establish strong alliances with OEMs and cloud hyperscales (AWS, Azure, etc.)
About the Candidate:
The Client is looking for an accomplished and entrepreneurial leader to build, operate, and scale our managed services portfolio. This role will carry full P&L responsibility, with a focus on strategic growth, operational excellence, customer success, and talent development. To be suitable for the role, the incumbent must have:
- PG degree / diploma in management
- At least 10 years of experience in leading service delivery with last 5 years in managed services
- Proven experience in building and successfully running a managed services unit
- Deep knowledge of service delivery models (ITIL, SIAM, SRE, etc.)
- Experience in working with global customers (US/Europe/APAC) across BFSI, Manufacturing, Healthcare, etc.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: VNR AdvisoryLocation(s): Delhi, NCR
Keyskills: Strategic Growth Operational Excellence Managed Services P & I
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