Manager : V&A : Culture & Communication : Apply Now
- Leading ITES Company
- 5 - 10 years
- Bengaluru
- 21 days ago
- Email to a friend
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Job Description
Hi
We are hiring for the ITES Company for the Culture & Communication Trainer - V&A - Manager Role.
*** Minimum 5 years of experience in Culture & Communication Training and V&A Domain ***
Job Description:
- Develop and deliver engaging training programs tailored to the needs of learners, focusing on voice modulation, accent reduction, pronunciation improvement, US culture and written communication (e.g. email and chat etiquette etc.)
- Improving customer service skills including and not limited to empathy, active listening and problem solving to create a positive customer experience during every interaction in both B2B and B2C environment
- Conduct Training Need Analysis to understand performance gaps. Assess learners' current proficiency levels and identify areas for improvement through diagnostic evaluations and feedback.
- Create and utilize various training materials, including exercises, workshops, and multimedia resources, to facilitate effective learning and measure performance
- Provide one-on-one coaching and group sessions to address specific communication challenges and goals
- Conduct new hire interviews to funnel right resources for stakeholders
- Effectively interact with employees, stakeholders and clients at all levels of the organization, and work with a variety of people from diverse backgrounds
- Provide the necessary documentation and reporting for all classes facilitated
- Facilitate learning using effective presentation, facilitation, and coaching, via classroom, on-the-job, self-paced, web-conferencing programs, one-on-one, and other training delivery methods
- Stimulate and sustain learner motivation and engagement in training and coaching.
- Liaise with other departments such as Quality, Operations, IT, HR, etc. to ensure that training programs are implemented effectively
- Conduct client-specific training, as needed
- Demonstrate problem-solving and critical thinking skills with focus on issue resolution and customer satisfaction
- Demonstrate self-motivation and ability to work independently as well as contribute to cross-functional and global teams
- Show flexibility by being able to quickly adjust to frequent process and information changes
- Demonstrate emotional intelligence by handling work under pressure effectively
Competency Requirements:
- Facilitation Skills
- Experience with classroom and virtual training platforms and tools.
- Knowledge of adult-learning principles and methodologies including classroom management, coaching, curriculum development, and/or lesson planning
- In depth knowledge of English phonetics, grammar, US culture and soft skill
- Intelligently use and manage Microsoft Office programs (Word, PowerPoint, Excel, Form), or similar applications in G Suite.
- Time-management & multi-tasking skills
- Extensive experience in Customer Service
Qualification:
- Bachelors degree
- Exposure to US Culture
- TEFL/TESL certification or equivalent (Desired)
- Instructional Design Experience/Certification (Desired)
To Apply, WhatsApp 'Hi' @ 9151555***
Follow the Steps Below:
>Click on Start option to Apply and fill the details
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>To Apply for above Job Role (Bangalore)Type : Job Code # 259
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Corporate Training - OtherEmployement Type: Full timeContact Details:
Company: Leading ITES CompanyLocation(s): Bengaluru
Keyskills: Process Training Accenture Voice And Accent Manager HCL Cognizant Wipro Training Need Analysis G Suite Customer Service Training Behavioural Training Trainer Voice Coach V&A Team Coaching Soft Skills Infosys TechMahindra IBM Teleperformance FirstSource Training Delivery
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