Customer Support -Voice Process
- Justdial
- 0 - 3 years
- Noida, Gurugram
- 1 year ago
- Email to a friend
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Job Description
Summary :Job Description
Job Title:
Information Retrieval Officer
We are currently seeking individuals for the role of Information Retrieval Officer (IRO), a position critical to our operations. As an IRO, you will be responsible for attending calls and delivering accurate information as per the caller s request. This role requires a meticulous approach to maintaining call duration within the standard Average Time Taken (ATT), ensuring customer satisfaction, and upholding compliance with departmental policies.
What we are looking for
Excellent Communication Skills in English and Hindi
Pursuing degree, graduate or postgraduate
Personable, attentive, and active listener
Good interpersonal skills and communication skills in English
Confident, assertive approach and resiliency
Customer centric approach to go extra mile to keep up the user experience
Pleasant voice with pleasing telephonic etiquettes
Ability to work efficiently under pressure.
Pleasant voice with telephone etiquette that creates a positive interaction.
Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
Adept at typing with accuracy and speed.
Roles & Responsibilities:
- Handling the Callers diligently and providing the required information promptly over the phone.
- Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately.
- Refer escalations & questions to respective team, if required for prompt closure.
- Maintain a positive attitude and calmly respond to the callers.
- Understand the process, execute, and maintain SLA in Certain Metrics.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: JustdialLocation(s): Noida, Gurugram
Keyskills: Voice process Interpersonal skills Compliance Customer satisfaction Shaping Manager Technology Information retrieval Customer support
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Justdial
Justdial is a leading internet technology company headquartered in Mumbai, India. As Indias No.1 Local Search engine, we provide comprehensive services for various businesses and services across the country. With a Pan India presence and 11 offices, our dedicated team of over 8000 employees is co...
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