eLearning Program Manager
- Tudip Technologies
- 5 - 10 years
- Pune
- 1 year ago
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Job Description
- eLearning Program Manager is responsible for managing the e-learning platform for one of our premium clients. He will be responsible for delivering programs in a fast paced culture.
- Analyze projected work volume and allocate resources to team leads based on capacity availability, SLA targets.
- Ensure staffing and performance levels are correct to handle appropriate amounts of work volume.
- Coordinates with Team Leads and resources as needed to ensure on-time deliverables.
- Analyze workload, capacity planning and resource allocation forecasting.
- Participate and present data to discuss trends, status and action plans to meet targets.
- Communicate necessary real time and proactive adjustments to the workforce plan based on changing volume.
- Effectively lead, motivate and direct the workgroup while being flexible in a changing environment.
- Effective communication to internal and external stakeholders on Operation status and changes.
- Educational Qualification: BE/BTech or MCA.
- Should have 5+ years of hands-on progressive project management work experience in e-learning platforms.
- Should have experience in running 24*7 operations.
- Should have hands-on experience in Reporting, building Weekly, Monthly and Quarterly reports.
- Should have excellent communication (written and verbal skills), influencing and presentation skills, with excellent attention to detail.
- Should be able to communicate with the client, understand client requirements and provide data required by the client in a timely manner.
- Should have experience in similar roles leading/managing global projects, which is essential for this role.
- Should be result-oriented and should have proven ability to reach and exceed goals/targets in a dynamic environment.
- Should have proven skills in developing effective partnerships with key stakeholders and providing leadership support for driving change initiatives.
- Should have hands-on experience with a strong working knowledge of project management practices, ticket management tools and modern communication tools like Slack
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: Tudip TechnologiesLocation(s): Pune
Keyskills: Manager Client Servicing E-learning Ticketing Staffing Project management Resource allocation CMMI Management Forecasting Capacity planning
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Tudip Technologies
Tudip Technologies is a value driven Software Services company. We deliver excellence in terms of dedicated and business- centric web solutions incorporated with innovation and expertise as the tools to achieve business goals. Our high quality, cost effective, reliable and scalable services have...
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