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International Voice Process Executive @ Joules to Watts

Home > Voice / Blended

 International Voice Process Executive

Job Description

Greetings from joulestowatts business solution,


We are India's Largest BPO Recruitment Company.


Hiring for TOP MNC


Only people Who stays in Bangalore are eligible


Experience : 0 TO 3 Years

Qualification : Graduation

Shift : Night Shift / 5 day's working

Location : Bangalore

Facility : Both the way cab will be provided + PF/ESI


This is a 24/7 support

Mostly evening and night shifts

Five-day working with rotational week off

Excellent communication skills

Age Limit : 37,38

Skills Required: Excellent


Job description:

International Voice Process

Responsibilities:

Make outbound calls to the candidate and motivate them to complete job application.

Schedule/reschedule first day of work for the employees and sharing necessary information.

Review application form and make sure all the details are filled appropriately.

Handle inbound calls and resolve candidates queries.

Respond to candidates queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Provide excellent experience to the candidates.

Maintaining a quality score of 90% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction

NOTE : PF ACCOUNT IS MANDATORY IF NOT FORM 16 OR 26


Interested Candidates Drop your CV & contact HR Priya : 9606973***


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Joulestowatts
Location(s): Bengaluru

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Keyskills:   Us Voice Process International Voice Process Us Calling Technical Voice Process International Voice Voice Support International BPO

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Joules to Watts

A billion-dollar group Manipal Global invested company and Great Place to Work certified organization, JoulestoWatts delivers the best talent solutions, business and technology consulting with innovative models that address the industry. Join to accelerate the growth that has been unmatched. 10...