Senior Associate Operations @ Ignatiuz Software

• Overview of experience as an Operations Manager in the IT industry.
  
• Approach to strategic planning and goal setting for IT operations.
  
• Management of Invoices, Accounts Receivables and payments
  
• Building effective relationships and fostering collaboration between teams and stakeholders.
  
• Incident management and problem resolution methodologies.
  
• Change management within IT operations.
  
• Integration of IT security practices and compliance.
  
• Resource management and optimization, including staffing, budgeting, and procurement.
  
• Measurement and monitoring of operational performance and KPIs.
  
• Examples of projects or initiatives to improve operational effectiveness and efficiency.
  
• Staying updated on trends, technologies, and best practices in IT operations management.
  
• Leadership and management approach when leading an operations team.

Requirements

• Client Invoice and Contract Management: Knowledge and experience in managing client invoices, ensuring timely payments, and overseeing contract negotiations and compliance.
  
• Strong leadership skills are essential for guiding and motivating teams, setting objectives, and driving performance.
  
• Excellent communication skills are necessary for effectively conveying information, collaborating with teams, and interacting with stakeholders.
  
• Proficiency in identifying and solving problems efficiently, analyzing issues, and implementing effective solutions.