Travel Consultant/Sr. Travel Consultant @ ATPI Group

Job Description

Greetings from ATPI Group!!!

We are looking for a candidates with good knowledge in ticketing, ticket issue, reissue, ticket cancellation, GDS, Amadeus, Galileo, PNR creation, fresh bookings, reservations, etc.

Position: Travel Consultant/Sr. Travel Consultant

Experience: 1 to 15 years

Qualification: HSC/Graduation/Post-Graduation

Location: Nahur(WFO)

Shift: Full Night Shifts (2 rotational week off)

Job description:

• Ensures service delivery and customer satisfaction
• Proficient in all aspects of domestic and international travel includes air, car, hotel and rail.
• Process all reservations on behalf of client accounts air, land and other ancillary services
• Includes all reservation elements including seat assignments and special requests
• Provides advice and consultation to clients for international documentation
• Follows best practices for booking and issuing tickets
• Delivers operational requirements and apply appropriate travel policy guidelines according to client specifications
• Ensures data quality standards are met including reporting elements and traveler profile information.
• Balance efficiency and effectiveness
• Works efficiently to provide prompt service and to meet productivity standards
• Responsible for managing incoming calls and emails within service level expectations
• Ensure tickets and informational requests are provided in a timely manner
• Maintains queues and follow-up on client requests
• Helps team members with overflow work and tasks
• Maintains rapport and works professionally with suppliers, vendors and third-party companies
• Takes steps to avoid debit memos and errors

Competencies:

• Excellent verbal & written communication
• Thorough knowledge of all existing Operations systems and Amadeus knowledge must.
• Self-assertive, commercial insight and effective time management
• Ability to work creatively and analytically.
• Proficient in MS Office with good Excel knowledge.

Qualification & Experience

• Graduate/ UG in any stream.
• IATA will be an added advantage.
• At least 1 year travel industry experience.

Interested candidates can share their updated resumes on om**********e@at*i.com asap.

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Keyskills:   Ticketing GDS IATA Ticket Booking Corporate Travel Management Amadeus International Ticketing Reservation PNR Travel Process Sabre Cancellation Galileo Air Ticketing Marine Operations