International Technical Support Engineer ( Chat / Email support)
- Movate Technologies
- 1 - 6 years
- Chennai
- 2 months ago
- Email to a friend
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Job Description
Dear Candidate,
Greetings from Movate formerly known as (CSS Corp)!!
We are hiring for Technical Support Engineer - Voice / Non-Voice process.
You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate
Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication)
Designation - Technical support Engineer.
Work location - Ambit IT park Ambattur , Chennai.
Qualification: Any graduate can apply(Graduation / Degree Mandatory)
Interested candidates can drop your resume to this number or email your resume.
Rubini HR ( whatsapp at 8825490*** between 11.00 AM to 8.00 PM) or write a mail to ( Ru****************n@mo***e.com)
Roles and Responsibilities
- Looking for candidates with Good communication skill for technical support
- Candidate should be flexible to work in US Shift (Rotational night shifts).
- Candidate should be good in English communication.
- Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
- Any experience who are willing to work with technical process can also apply.
- Candidates with International Technical Voice experience is preferred.
- Networking Experience with International Voice is preferred.
Essential Functions:
- Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
- Adhere to established SLAs, and productivity/performance goals
Provide world class Customer Support by delivering service.
Perks and Benefits
Salary - 3lpa to 5lpa (based on experience)
Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)
Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)
Work Location -ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005
Language: Good in English is mandatory
Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund
Schedule: Night shift (rotational)
Desired Candidate Profile
- 1-6 years of experience in international technical support or network support role.
- Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred
- Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: Movate TechnologiesLocation(s): Chennai
Keyskills: Technical Email Support IT Helpdesk L1 Support Email International Non Voice International Technical Support Chat Support IT Support Troubleshooting Chat Process Customer Support IT Service Desk Technical Helpdesk Technical Support International BPO
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Movate Technologies
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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