Program Manager
- ZINFI
- 8 - 13 years
- Kolkata
- 6 months ago
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Job Description
Program Manager | Kolkata/Hyderabad, India About You:
At ZINFI, we re looking to bring on board people who embody our core values:
- Be Transparent. We want team members to be honest communication with customers, stakeholders, and internal teams.
- Be Effective. Effectiveness is achieving goals well, focusing on producing tangible customer results.
- Be Accountable. Accountability builds trust and reliability by following through on commitments to ensure dependability.
- Be Mindful. Mindfulness promotes continuous learning, innovation, and adaptability within a dynamic, evolving industry.
- Be Willing. Willingness means readiness to face challenges, embrace change, and positively contribute to team efforts.
- Have Ownership. Ownership involves taking personal responsibility for work outcomes and team success consistently.
- Be Respectful. Respect creates a positive, collaborative, professional work environment valuing diversity.
- Be Knowledgeable. Knowledge is pursued continuously, fostering expertise and understanding through ongoing learning and sharing.
- Drive End to End program management of the initiatives from requirements to delivery for wide range of customers.
- Responsible to prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Use-cases, for every initiative.
- Construct workflow charts and diagrams in collaboration with Customers and ZINFI Product.
- Create detailed plans for execution and implementation of new processes taking customer into confidence.
- Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports as mandated by the customer.
- Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow
- Producing detailed costing for customers and ensuring the contract is profitable.
- Ensuring that the company s product features can deliver on the customer s requirements.
- Ability to impact operations and effect change without being confrontational
- Detail oriented, analytical, and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skills
- Excellent communication skills and ability to explain complex issues
- Excellent Project Management skills ( Aha, MSProject, JIRA, ADO,.. )
- Customer Awareness: Ability to understand the customer, their needs, their workflows, their business, potential impact opportunities and their KPIs.
- Business Awareness: Ability to understand ZINFIs offering, what can be done to solve a business case for a customer with ZINFI s offering.
- Any database experience strongly preferred.
- Ability to build large complex reports by using macros, calculations, etc.
- Ability to take abstract business workflows and translate them into technical
- workflow/process documentation for SaaS automation
- Ability to communicate with engineering team on various aspects of a highly technical product
- Advanced MS Office skills
- Bachelor s Degree in a relevant field or equivalent work experience, with a focus on customer engagement and satisfaction .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: ZINFILocation(s): Kolkata+ View Contact
Keyskills: Relationship management Automation Costing Analytical Web development MS Office Customer engagement Macros Operations
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ZINFI
ZINFI Technologies Inc. is a leading provider of services with headquarters in the Silicon Valley area, near San Francisco, California. ZINFI was established in 2004 and offers a unique work experience at a remarkably fast-growing technology company with an experienced management team. This is a spe...
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