It Support Engineer @ UST

Job Description

We are seeking an experienced IT Support Engineer to provide high-level L1 and L2 support across a dynamic technical environment. This role primarily involves resolving issues via chat and email, supporting a mix of MacBooks, remote Linux development machines, and Google Workspace. The ideal candidate will be proactive, responsive, and capable of handling a variety of support tasks efficiently.

Key Responsibilities:

• Provide L1 and L2 technical support through chat and email.
• Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace.
• Perform routine support tasks including:
  
• Access provisioning and management
• Ticket triage and routing
• Case escalation
• Internal knowledge base updates
• Basic troubleshooting of MacBooks and network issues

Tools and Technologies:

End User Software:

• Google Workspace (Gmail, Drive, Groups)
• Slack
• Okta (Advanced Server Access and Identity Engine)
• Notion
• GitLab
• TigerVNC Client/Server
• RDP Clients
• Frame

Infrastructure Services:

• DHCP (isc-dhcp-server)
• DNS (BIND)
• Corporate Networking (Meraki)
• MDM (Mosyle)

Operating Systems Supported:

• Ubuntu (24.04, 22.04, 20.04)
• macOS
• Windows (Server, 10, 11)

Desired Skills & Attributes:

• Strong problem-solving and multitasking abilities
• Excellent communication skills
• Ability to work independently and escalate issues appropriately
• Familiarity with remote troubleshooting and endpoint management

Skills

Linux, MAC

Job Classification

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Keyskills:   Linux Troubleshooting Mac