It Support Engineer @ ValuePoint

Job Description

IT Support Engineer -Hyderabad - Work from office

Address: Sy.Nos.101/2, Genome Valley Lalgadi Malakpet,Ranga Reddy District, Shameerpet, Telangana 500101

Job Description:

• Oversee IT infrastructure and support at Hyderabad facility ensuring the effective operation and maintenance of all IT systems and services.
• Provide technical support to end-users via service desk portal, email, phone, and in-person.
• Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment.
• First level troubleshooting of software, hardware, and network issues and escalate as needed.
• Experience working on Dell servers and storage systems, Veeam Backup & Tape library, Fortinet Firewalls, Switches & APs, Service Now ticketing system etc.
• Perform routine maintenance and updates on systems to ensure security and performance.
• Assist with IT asset management, including inventory and lifecycle tracking.
• Maintain documentation of systems, procedures, and user support logs as per IT and regulatory requirements.
• Ensure security best practices and compliance with company policies.
• Provide support during system upgrades, migrations, and deployments.
• Preferred to have prior experience in working with Pharma/CRO/Life Science companies
• Any other IT Support jobs/tasks assigning by reporting manager/Supervisor.

Skills and Qualifications:

• Bachelors degree in information technology, Computer Science, or IT related field.
• Minimum of 3-6 years of experience IT support.

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If interested with this opportunity, Kindly - do share your updated Resume along with below required details to de******v@va**************s.com OR WhatsApp to 8867682***

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Keyskills:   IT Infrastructure Support printer End User Support tape library switches Veeam firewalls IT Support laptop dell servers IT Asset Management service desk desktop Storage Backup Management Server Management Fortinet Infrastructure Support