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Opening For Process Trainer @ Enrich And Enlight

Home > Voice / Blended

 Opening For Process Trainer

Job Description

Key Responsibilities:

  • Training Development & Delivery: Create and conduct training sessions for new hires and existing employees, focusing on process knowledge, soft skills, compliance, and product updates.
  • Needs Analysis: Collaborate with Quality and Operations teams to identify training needs and process gaps, ensuring training programs align with organizational goals.
  • Performance Monitoring: Evaluate trainees' understanding and readiness for live operations through assessments, providing feedback and coaching to enhance performance.
  • Content Management: Maintain and update training materials to align with industry and process changes, ensuring relevance and effectiveness.
  • Stakeholder Collaboration: Work closely with internal teams to design and execute action plans, contributing to process improvement initiatives.
  • Compliance & Reporting: Ensure adherence to regulatory and compliance standards, maintaining records and generating reports to inform management decisions.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Enrich And Enlight
Location(s): Hyderabad

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Keyskills:   Inbound Process Trainer International BPO International Voice Process

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Enrich And Enlight

Enrich & Enlight is an Executive Search Consulting co, specializing in Middle & Senior Management positions for the selected clientele. We are associated as recruitment partner with reputed organizations in IT, ITES, KPO, Publishing, Consulting and manufacturing industries supporting across ...